OBJECTIVE:

To capitalize on my successes in the Financial Services Industry, to further develop my professional skills to the highest possible potential and to contribute to the success of my employer.

CAREER ACCOMPLISHMENTS

Bauhaus

Office Generalist – May 2005 to Present (temporary assignment)

       ·         Managing projects and day to day functions for a small business.

       ·         Surveyed insurance companies for proposal of benefit system.

       ·         Processing of cheques for payroll and accounts payable.

       ·         Servicing customers and providing excellent administrative support.

International Financial Data Services (IFDS)

Unit Manager – Transfer Agency - October 2004 to February 2005

·      Managed client service/call centre and back office processing for four mutual fund companies.

·     Ensured financial transactions processed same day and non-financials within two days with minimum 98% accuracy.

·      Created performance agreements with subordinates including goal setting and developmental plans with bi-weekly one-on-one feedback sessions (including call coaching, call monitoring, and mentoring).

·         Planned human resource requirements to recruit help as needed during high-volume periods or allocate personnel to other teams during slack periods to meet overall companies needs.

RBC Dominion Securities

Supervisor of GIC & CSB Department - January 2002 to October 2004  

·      Coordinated savings bonds campaigns including: communications (publishing internal/external),  reporting for daily sales, remitting settlements, balancing accounts, coordinating delivery of electronic files and opening/closing campaign trading systems with designated departments.

·      Oversaw major projects including Canada Savings Bonds Conversion of 117,000 certificates to non-certificated investments and implementation of Cannex system for electronic settlement of GIC orders.

·      Reviewed performance with employees including; setting goals, providing feedback, reward/recognition and coaching/training as required.

·      Balanced Firm’s purchase and redemption control accounts monthly for GIC’s and CSB’s.

RBC Dominion Securities

Operations Generalist Training Program - June 2001 to December 2001

·     Completed six month rotation through the operations departments in preparation for a senior level position.

·      During the first three month term, I learned the main functions of the Mutual Funds Department: order entry and trade process flows, PAC/SWP set up, mutual fund trading desk and reconciliation.

·      During the second term in the Cage Department I gained experience in ZCBC book value accounting for non-registered investments and Bond/GIC Interest, Dividends and Tax Reporting.

RBC Dominion Securities

Client Accounting Coordinator - May 2000 to June 2001

·      Provided client service and administration within call centre for registered plans for three Vancouver branches.

·      Fostered and maintained excellent working relationship with investment advisors, their assistants and branch managers.

·      Processed all types of entries with respect to registered plans including: swapping assets between accounts, RRSP contributions and de-registrations, RRIF and LIF payments, home buyer’s withdrawals, marriage breakdown transfers.

·      Coordinated service issues with other departments, to ensure quick resolutions to all client/IA inquiries and referred problems to management where necessary.

Financial Concept Group (now Assante Asset Management) - Client Services Representative - September 1998 to May 2000

·      Liaised with Clients, Financial Advisors, Branch Managers and other financial institutions as the initial point of contact to resolve all issues related to clients’ accounts.

·      Logged call centre queue calls to an in-house computer tracking system for accurate statistical reporting.

·      Identified and reconciled trading errors, systematic investment plan problems ensured accurate account transfers and corrected any new account issues.

·      Coordinated back office conversion project between head office, our branches and Merrill Lynch.

First Marathon Securities Limited (now National Bank Financial) - Account Transfer Agent - June 1997 to September 1998

·      Provided efficient back office support in the Account Transfers Department.

·      Reconciled errors between our head office system and the mutual fund companies’ systems.

·      Followed up on account transfers with mutual fund companies, and other investment dealers.

·      Booked mutual fund assets into clients’ accounts.

FINANCIAL SERVICES INDUSTRY EDUCATION

Canadian Operations Course, Completed in August 1998

Canadian Securities Course, Completed in October 2000

Conduct and Practices Handbook, April 2001

AWARDS/COMMITTEE WORK 

Quarterly Award of Excellence for Customer Service, RBC Dominion Securities 2001

Annual Award of Excellence for Customer Service, RBC Dominion Securities 2001

Co-Editor, IDEA Magazine, RBC Dominion Securities 2002